Only a few days have passed since we entered into 2022, but the challenges posed by the New Year are the same as we have seen in the last quarter of 2021. At the same time, the intensity of the challenges has been increasing as days passed by. Some of the key challenges faced by businesses of all sorts including but not limited to are, adjusting to AI and machine learning trends, coping with the increasing demand for work flexibility by employees, and adapting to changing technologies across the globe.
And, the solution provided by the new technology includes adopting SaaS applications for business and customer relationship management, because of the flexibility and scalability opportunity it offers. Moreover, it automatically updates its interface therefore a business won’t have to invest resources to update manually. Along with this, the interface is highly adaptable and offers unpenetrable security. However, the perks that we have just discussed have created another challenge on the part of the SaaS application that is to migrate to PaaS. So, the solution that businesses need to seek amidst the change caused by the COVID and the uncertainty is to make their business process agile.
Here in this article, we have provided a detailed review of Zoho One, which has been named as among the top-tier full-stack operating system for businesses. To make things clear and concise, we have divided this piece into two parts, first part address and offer a detailed discussion on how Zoho One make business operation smooth for small to medium and enterprise-level businesses. The last part discussed the new and upgraded features offered by Zoho One. To implement Zoho One you can contact Zoho Partner USA and global partners.
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How Zoho One Aims To Get Things Done
When we talk about businesses and business operations specifically, the key challenge faced by the business administration is keeping the data organized and updated in one place. Additional challenges that businesses are faced for over 12 months are creating an interactive virtual experience for employees and fostering the trend of customer-centric work culture. But the reason behind these unfulfilled initiatives is not having a unified system. To cater to this Zoho One has entered the market in 2017 intending to provide a unification of all levels through a central system. And to fulfill this it has updated its interface and provided the following benefits.
1. Workflow Creation Flexibility
The first thing that Zoho aims to provide is the custom workflow creation that empowers business executives and employees alike to create a workflow to automate recurring business tasks, virtually for everything. The system is powered by AI, this makes contextual implementation of workflow a success. Moreover, it offers workflow creation flexibility for every business operation ranging from lead generation to Chatbot and CRM operation to contextual pipeline creation, along with lead nurture.
Marketing, sales, and support teams are among those departments in a business that has to deal with customers at multiple touchpoints, thus, keeping every activity from ticket generation to query resolution and ticket allocation to communication personalization becomes difficult for employees and managers. hence the Zoho One offers a workflow feature that can be customized to adjust to the needs of a department.
2. Business Operation Management
When we talk about a business, all operations that govern a business are included in it i.e. marketing, sales, support, human resource, project, and team management. Everyone is considered a huge business operation on its own, moreover, everything is interlinked with one another in such a way that one can not comprehend the importance of collaboration. To ease this, Zoho One offers integration with over 40+ applications, for collaboration you can use Cliq, for support Zoho Desk can be integrated with utmost ease, and for quick document approval one can use the Zoho Sign.
3. Unified Employee & Customer Experience
In the wake of COVID, another challenge has been raised that consists of creating an interactive virtual community that empowers employees to experience the onsite working experience. To make it achievable, Zoho has taken an initiative to create a single platform to bring everything onboard ranging from employee to customer data. Moreover, by using Zoho One, every employee can collaborate on tasks, and projects without living the dashboard.
4. New Application Introduction & Integrations
Lastly, to keep up with the ever-evolving trends of technology, Zoho One has ensured that its system can integrate with other applications with utmost ease. However, to do so, you have to consult Zoho Partner USA.
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Updated Features Offered By Zoho One
Recently Zoho One has made so many changes in its system to assist businesses in making management and team collaboration a smooth ride. For this very reason, the following updates were made to the system
- Custom Dashboard – Before the update, the interface of Zoho One consist of a feature that was only accessible by admin and executive but doesn’t offer contextual support. However, the recent update made ensure that everyone can access the dashboard, and to minimize the communication gap, the dashboard offers a ‘Quick Access Sidebar’ which contains all essential applications that a business would need to run the operations smoothly, e.g. Cliq, Sales IQ, Desk, Zoho Projects, Sign, Work, Analytics, Book, Inventory, e.t.c.
- Centralized Calendar – In addition to the dashboard, it brings every bit of information on employees and customers to a single dashboard including the events of activities, projects, and tasks, etc. Moreover, with ‘Work Graph’ everyone can get contextual information on a task that minimizes the collaboration gap.
- Remote & Hybrid Work Management – Since the market and economy are going through the phase of uncertainty, the need for having a system that ensures seamless operation for both remote and hybrid work culture, Zoho one has made three updates in the system.
Team Inbox – This is a collaboration or email and chatbot, that aims to bring every information and collaboration tool to one window. This reduces the need for the tag or “CC” team members in any communication.
Zoho Lens – This utilizes the rear camera of a smartphone and helps the remote team in assessing the onsite situation without leaving the remote location. And, the possibilities of utilizing the Zoho Lens are endless.
Zoho Learn – The most important challenge for business is retaining employees and simultaneously ensuring they are skilled enough to tackle the emerging trends and market needs. For this very reason, Zoho One has introduced the LMS system, where companies can create multiple training courses and measure the success of every employee respectively.
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Conclusion
Recent economic changes have changed so many norms including the business operations and work culture. To tackle the emerging trends the need for implementing a single system that can adapt to technological evolution is of utmost importance. Zoho One is one of those applications that aim to become a customizable ERP and full-stack operating system for businesses. Besides, it has updated many features to combat the emerging customer and employee support challenges i.e Zoho Learn, Lens, Team box, etc. To know how it can serve your need for business operation and employee collaboration, get in touch with Techloyce today!
