Professional Zoho Desk Consultants & Training sessions are tailored to serve you at an optimum level. Our team of experienced consultants brings exceptional expertise on working with numerous leading CRM as well as business software companies. We have the technical understanding of Zoho’s complete suite of products and years of CRM, business analysis, sales, consulting, account management, marketing, development experience and customer support, giving us the power to analyze your business requirements and build a Zoho system well optimized for your company.
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What is Zoho Desk?
It is a web-based customer service application which helps your company to build stronger relationships with your customers. With this, the agents become more productive, the managers become more impactful, and the customers become more empowered.
It is quite customizable, convenient to use, as well as it doesn’t cost you a fortune. Desk brings you a power to put your customer service at the heart of the company.
Features:
- Alerts / Escalation
- Appointment Management
- Automated Routing
- Automatic Customer Notices
- Complaint Monitoring
- Contract Management
- Customer Database
- Customer Experience Management
- Help Desk
- Inbox / Queue Management
- Knowledge Base
- Known Issue Management
- Live Chat
- Self Service Portal
- Surveys & Feedback
- Trouble Ticketing
- Work Order Management
Keep your customers happy & grow your business with it
It is clouding helpdesk software with excellent class-leading features, including:
- Multi-channel conversations: the clients can communicate with you by using email, chat social media, phone and more. This whole information goes into the one interface.
- Automatic responses, ticket routing with workflows and escalations
- Measure client’s satisfaction with Ratings, KPI dashboards, and reports
- Native support for 9 languages to support customers in their native language
- Apps for iOS and Android mean you can help your customers from anywhere
Specialized tools for IT the teams including:
- MDM – Mobile device management
- Zoho Assist – Remote desktop support
- Service Desk plus – IT Service Desk Management
Contact Us for Zoho Consultants:
| Course at Techloyce | ||||
| Country | Phone: | Email: | Address: | Others |
| United Kingdom (UK) | 44-20-3290-1704 | info@techloyce.com | 1 Berkeley St., London, W1J 8DJ | Birmingham, Leeds, Glasgow, Sheffield, Bradford, Liverpool, Edinburgh, Manchester, Bristol |
| United States (USA) | 1-315-221-3201 | info@techloyce.com | 77 Water St., Suite 800 Floor, New York, NYC 10005 | Chicago, Illinois, Houston, Texas, Washington DC, Phoenix, Arizona, San Antonio, San Diego, Dallas, San Jose, California, Los Angeles, NY, Utah, Salt Lake City |
| Malaysia | info@techloyce.com | Suite 8.01, Level 8 Menara Binjai No 2 Jalan Binjai 50450 Kuala Lumpur | Selangor, Sabah, Sarawak, Penang, Perak, Pahang, Negeri Sembilan, Kedah, Melaka | |
| Canada | 1-315-221-3201 | info@techloyce.com | Brookfield Place, 161 Bay St, Toronto, ON M5J 2S1 | Alberta, British Columbia, Manitoba, Toronto, Montreal, Vancouver, |
| Australia | 61-39-028-7885 | info@techloyce.com | Level 19, 180 Lonsdale Street, Melbourne, VIC 3000 | Sydney, Melbourne, Brisbane, Perth, Adelaide |
