Zoho One – an outstanding business software that is leading businesses to pave the road for success. The accelerating digital market demands well-planned system infrastructure to provide a personalized customer experience. To gain ground in the relevant field, customer loyalty plays a critical role in the establishment of brand reputation. Though the process takes time and keen attention to detail, there are some components that are interconnected in such a way that they affect the overall performance of your system. It is hard to manually determine those factors. Zoho One, therefore, provides smart yet sophisticated features to manage the entire business workflow in a powerful way.
For any size of business operating in the digital environment, the following features must be present in the business software that help streamline the operations without any hassle.
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- Automation of routine tasks
- Saving cost over additional resources
- Assigning of priorities against each task
- Sales and billing process automation
- Marketing automation that saves time and money
- Flexible use-cases and operations
- Process efficiency and enhanced culture
- Customer satisfaction and loyalty
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All these major components are directly or indirectly affected by certain system components that become challenging when they are supposed to be done manually. Zoho One gives an automated solution for businesses to eliminate the overhead of time-consuming yet overwhelming processes.
Zoho One Characteristics
The features and capabilities of Zoho One are divided with respect to organizational departments, processes, and needs. A highly consolidated platform incorporates all the functions a business requires in order to ensure a seamless workflow. Zoho One describes its capabilities based on three functional attributes that actually make a difference when employed accordingly to contribute to business growth.
1. By Department
Zoho One provides a one-stop solution that tends to be highly tailored based on the departments in an organization. A centralized software deals with all the modules and sub-modules that are regularly part of a particular department. Below are some departments to which Zoho One provides a customized solution that ultimately addresses the concerns of different departments of an organization.
Sales
Zoho One empowers businesses by providing a highly structured sales process that increases the rate of conversions. It helps you sell your products and services through different channels. The greater the number of communication channels will be, the higher will be the chances of lead conversion.
The sales process automation helps you improve the number of sales over time. It ensures that each lead could be managed efficiently in the sales pipeline for faster growth. Zoho One allows you to generate as well as sign the contracts that can help you get it paid on time.
Marketing
The marketing department can employ enrich features of Zoho One to build your presence and get a high return on investments on your marketing budget. Instead of manual marketing process handling, marketing departments can use Zoho One to ensure guaranteed business performance and thus can reduce the cost of expensive marketing campaigns and strategies. Its features include:
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- Visual Analytics
- Goal Tracking
- Personalization
- Business Intelligence
- ROI Calculation
- Revenue Forecast
- Business performance analysis
- CRM
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Support
Customer service and support crucial components in every organization. Zoho One allows businesses to address and resolve the concerns of customers quickly. It increases customer satisfaction, acquisition, and retention to a greater extent. Zoho One serves the support department by providing:
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- Email support for a professional look
- Seamless communication through the phone system.
- Self-service support to the resources
- Control over client’s desktop to curb problems in a remote environment
- Business intelligence tools and capabilities
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HR
The human resources department could be automated with the help of Zoho One that ultimately helps introduce automation in the regular HR processes and pave the way to business success by hiring new and capable people. Through intelligent tools and features, Zoho One allows businesses to onboard as well as empower the employees. It also helps develop:
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- A collaborative culture for the employees
- Enhanced communication
- A team of capable employees
- Automated recruitment and hiring process
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Read: Zoho Recruit – Formulate Strategies for Digital Recruitment
Accounting
Zoho One allows your organization to build and manage all the finances in an efficient manner such that their tracking, monitoring, and management of all expenses and bills could be handled without any hassle. It helps the accounting department to:
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- Keep all the accounts organized to track and monitor the assets as well as system liabilities.
- Import transactions automatically by connecting the accounts.
- Track financial health with respect to the revenue, tax reports, and loss statements.
- Manage all the customer subscriptions seamlessly.
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Operations
Zoho One automates the entire business workflow and helps manage them quickly while managing both external and internal projects, their development, delivery, and the relationship with customers. It helps the operations department:
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- Complete the orders on time and deploy services quickly.
- Manage all the projects through preferred strategies and techniques.
- Provide a client portal to the customers and offer them a subscription boiling platform.
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2. By Process
Zoho One serves the businesses with respect to the routine processes their business infrastructure holds. Based on the step by step process cycle, Zoho One provides a personalized solution to businesses. For instance, in any business, the conversion of leads into sales is a crucial process. The ultimate goal of every business is the same and the only approach varies. Zoho One provides assistance to businesses with respect to the following processes.
Lead to Cash
Zoho One provides a unified system for the management of the entire process. Its integration with high-end tools and apps makes it powerful enough to address the sales, marketing, and billing processes that contribute to an increase in the sales process. Its functions include:
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- Collect leads in one place
- Close deals with set processes
- Automatically create quotes and invoices
- Sign contracts and agreements digitally
- Accept online payments
- Monitor ROI and performance
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Sale to Service Delivery
Zoho One gives you one system to run your entire business. Here’s how integrating your sales, service delivery, and accounting teams help you streamline operations and make customers happy.
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- Close deals faster
- Sign contracts with digital signatures
- Invoice for work
- Manage projects
- Track expenses to estimate the total project cost
- Track budgets
- Project delivery
- Performance
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Also Read: Zoho Desk – A Feature-Complete Helpdesk and IT Support Solution
Customer to Promoter
Zoho One allows businesses to provide enhanced capabilities to the customers and help them promote the businesses by satisfying clients and providing them highly tailored services according to their needs.
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- Centralize customer data
- Send targeted campaigns
- Segment customer data in a unified interface
- Create and send surveys
- Track performance
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3. By Need
Based on the need of businesses, Zoho One proposes solutions to the businesses. This includes the two major modules.
Build a Website
Zoho One allows you to build a website by providing a highly professional website highly customized according to your needs and expectations. This module includes the following steps:
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- Register your domain
- Build your site
- Optimize and personalize
- Add forms to collect information
- Connect with your website visitors
- Offer subscriptions
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Remote Work
The emerging trend and need for the remote working environment. Zoho One helps you ensure seamless communication and collaboration to achieve business goals without any working challenges in a remote environment.
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- Communication
- Video conferences and meetings
- Smarter email
- Centralized files
- Flexible project management
- Unified chat
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Also Read: Zoho CRM for Small Business – Challenges, Solution & Implementation Strategy
