In multiple areas of businesses and different industries, the COVID-19 pandemic has brought much hardship to the survival of many small businesses. Unlike, small businesses are limited in their scale of operations, business functionality, and resources. As compared to enterprises and large organizations, small businesses in our locality have been facing increased challenges. Pandemic, as we know whether it is subscription-based, e-commerce, SaaS or PaaS, B2B or B2C companies have been presented with the unique challenge of shifting their operations online and working remotely.
In our experience as providers of business intelligence, solutions for bridging gaps between communication and helping clients with enhancing their capabilities with CRM and ERP solutions. When we witnessed small businesses struggling with shifting business operations on a remote basis, we and our team of expert marketing, sales, and CRM consultants joined hands for streamlining operations to a chosen cloud-based solution and customize it to achieve maximum efficiency during this difficult times.
Improve Business Intelligence with Techloyce
To the changing landscape of business functionality, we have witnessed an increase in small businesses who are struggling to pay their employees or work remotely and engage with their customers. As small businesses create more job opportunities for countries and introduce innovative products, it is important to support small businesses and our quest as CRM consultants is to make sure your business is using an optimal solution for bridging the gap between ERP and CRM processes.
As a way to save your time, money, and gaining more functionality, Techloyce is offering consultancy in various CRM and ERP solutions as certified partners including Odoo, Zoho One, SugarCRM, HubSpot CRM, and countless integrations as part of our extensive consultancy process. We believe in streamlined and automated business processes which is why our extensive services have helped many small businesses in development, migration, integration, customizations, and offering training to your teams to maximize your return on investment. Our software solutions are designed to help small businesses in advancing their business intelligence.
CRM for Small Businesses and why it is Essential
To get started on improving your CRM processes would involve recognizing business challenges you are facing during the lockdown and social distancing. Maybe these issues have always hampered your efficiency or you never considered optimizing a strategy for disaster management. This is why you need CRM consultants to organize resources for a well-integrated so your customer-facing teams can manage customer accounts via centralized CRM solutions, carry out sales and marketing campaigns, manage invoices with billing software, hold meetings online via VoIP, interacting with them via social media, website, handle ERP processes for manufacturing, delivery process, and collaborate via team management tools, etc. Working with Techloyce would allow you to not only integrate optimal CRM solutions but also develop an effective workplace while working remotely.
Improve Customer Relationships and Engage Remotely
Everlasting customer relationships are more important than ever now and there are various ways you can improve your CRM processes during a pandemic to maintain goals. In a remote ready environment, you should be able to hold sales meetings, keep track of your leads, sales performance, and manage customer accounts based on your automated sales pipeline. Our goal as CRM consultants is to ensure that your marketing, sales, and customer service processes are well centralized and streamlined.
Whether you are using Odoo or Zoho One suite, when you have integrated a cloud-based solution, you will be able to create automated workflows so your leads and contacts, as well as sales growth, are updated automatically. Moreover, for small businesses that are offering online delivery services or subscriptions, we offer them e-commerce/point of sales solutions like Shopify, Square, Woocommerce, and SubscriptionFlow for an optimized recurring billing and invoicing software. For a single-source management solution, our CRM consultants can help you with seamless integrations so your finance, marketing, CRM, sales, customer service, employee management, analytics, inventory, campaigns, are consolidated. Without these integrations, you will not be able to manage various business processes.
Manage Employees and Adapt to Working Conditions
Small business doesn’t only have to worry about losing customers or sight of their business growth. We have seen many teams struggle with communicating and collaborating remotely. When you are using a well-integrated CRM and ERP solution, you can integrate Jira or Slack for team collaboration, hold online Zoom meetings or any VoIP, use Zendesk for assigning customer service performance, Infusionsoft for sales analytics and keep track of customer point of view to your social media or website for marketing leads and gaining prospects via HubSpot Marketing or Sales Hub.
When small businesses are using CRM solutions with the help of our consultants, you will receive optimal support for improving customer communication and employee management which will also reflect on your business performance. Because we believe that management issues are more highlighted during the pandemic. This is why you need to harness the AI-powered tools for automating your business processes. Once we have introduced solutions for your business processes, we can customize, develop, and deploy your CRM solutions seamlessly.
Techloyce is your Optimal Partner
Moreover, for your customers, as more and more small businesses are prone to lose retention during this pandemic must offer optimal customer support and let their audience know that your business would support them through these difficult times. To improve your customer communication, you can create adaptive working conditions for your employees, create survival kits for your customers, automate billing process, improve customer support, and enhance marketing campaigns to offer your customers support.
For businesses that are offering delivery services, you can use online payment platforms, point of sale, online checkout pages, subscription management software and inventory management to ensure safety for you and your customers. We are aiming our resources in educating our audience on adapting to these unique circumstances. Not just during the pandemic, we can help you optimize your business operations as businesses are opening. CRM solutions, ERP, AI-tools, automation in marketing, sales, and customer services are not just for working remotely. We help businesses thrive, not just survive. Join Techloyce today.
