Effective communication is the cornerstone of successful business operations. It holds the power that can transform the outlook of your company. In the ever-evolving business landscape, business owners are constantly looking at innovative communication solutions to bridge the gap between clients and business. Under such a scenario, two tech giants have significant features to enhance how you engage with your customers: Google Voice and RingCentral. But which one truly stands out is a question.
In this blog, we will discuss how these two powerhouses help with improved communication among business teams and clients. Moreover, we will explore their features and benefits and offer insights about how you can make a mindful decision by opting for the right one.
Understanding Google Voice vs. RingCentral
When businesses grow and scale, they require robust communication modes to allow collaboration and interaction with clients and teams. RingCentral and Google Voice are two sides of the same coin. Google Voice is cloud-based phone system with variety of features that help companies with improved communication whereas, RingCentral is a cloud based communication platform with advanced features including video conferencing option and more.
While Google Voice is majorly for small teams and solo entrepreneurs, it offers a cost-effective solution to manage personal as well as business-related communications. The user-friendly interface, basic call management features, and pocket-friendly options of international calling are a plus for small companies.
On the other hand, RingCentral aligns with businesses of all sizes. It can assist businesses needing a phone system to handle remotely scattered teams, offer customer support and inhouse communication. This system is reliable as it complies with various data and privacy protocols on a global scale. It is crucial to know the importance of effective communication when opting for a solution that aligns with your business needs.
Significance of Effective Communication in Business
Today, effective communication is crucial for the growth and reputation of a business. When rendered without the right resources and support, effective communication becomes a hassle. This in turn complicates coordination between teams and clients, putting company progress at stake. We have curated are some reasons why maintaining effective communication is necessary and impacts organizations. They include:
Improved Employee Engagement
Engagement with employees is crucial for businesses to run smoothly. Effective employee engagement is the heart of every successful business. When employees are left without guidance and support, it can pose several challenges for the company. Businesses must ensure smooth communication with teams and offer guidance as they grow with the company.
Team Building
A sense of unified team relies majorly on effective team building nurtured through communication. However, in the modern-day business dynamics, work flexibility of remote, part-time, and hybrid models have scattered employees in most organization, thus, gauging the demand for a technology or a software that binds the team together. Utilizing video conferencing tools like RingCentral, or Google Voice can help keep employees on the same page.
Enhanced Customer Relations
Business communication is a power booster for customer relationships. Moreover, actively responding to queries, complaints and concerns is also a critical part of good communication. Thus, opting for a software that can offer rapid customer responses and support is important. By using live chats, social media messages, or phone calls, your team can interact with customers and resolve their issues. Utilization of tools such as RingCentral, can assist your support team to address customer concerns.
Business Goals
Effective business communication allows tracking of projects and business goals. Updating teams with regard to tasks, changes in the scope of projects or any other important information is bridged by effective communication tools. With a centralized platform to work from, task assigning and project tracking becomes convenient. Team leaders can benefit from voice calls, messages and video conferencing.
Enhanced Productivity
Losing your business documents and files can wreak havoc on your business operations. By using effective communication tools, you can organize conversations with your colleagues and securely send files to mates. It saves the hassles of skimming through documents when looking for specific information.
Google Voice vs. RingCentral: Know the Difference
Google Voice holds prominence as a VoIP solution that offers features such as messages, calls, ring groups etc. It also comes with a free business phone number and work landlines, phones and web browsers. Moreover, Google Voice plans allows native integrations with Google Meet and Calendar, streamlining your communication workflow.
Being cloud-based VoIP service, Google Voice works well with a stable net connection, allowing video calling, call recording, messages, and other advanced features. However, there is a set of limitations when it comes to Google Voice. They include
- No toll-free numbers availability which can be a major requirement for geographically dispersed teams, working for a company.
- GV can only be linked with a phone number through a US based carrier, thus, limiting its functions for international business operations.
RingCentral
RingCentral is a major cloud-based telephonic provider. It provides an end-to-end communications solution for phone calls, texting, faxing, messaging, and video calls. Its value-packed plans offer sophisticated features including AI-powered video captions, analytics, and highly secure third-party integrations.
Expanding businesses can utilize RingCentral’s intuitive communication solutions that suit users at any level. The platform also offers call management features, such as call screening, answering rules, and call logs, allowing teams to personalize the caller experience. The platform is also a centralized platform for file sharing, video conferencing, and instant messaging.
Nonetheless, RingCentral’s feature-rich package might prove too much for startups or groups with simple phone requirements. This would mean paying for unused functionalities, including automation, AI-enabled tools, and enhanced calling features. Opting for a well-suited solution to manage business communications can be tiring. But by analyzing the features of each you can decide what works best for your business needs.
Comparing Features: Google Voice vs. RingCentral
Among some of the key features of GV include:
- Voicemail messages sending in form of texts rather than long voice messages.
- Ring groups feature that allows to alert various team members at the same time.
- Call forwarding from varying contacts to your phone number.
- Option of creating a customized phone menu for extension-based calls.
In comparison to GV, the features of RingCentral include:
- Connection option with people in approximately 40 countries
- multi-level auto-attendant with almost 250 voice menus and submenus.
- Directs calls from particular contacts to your associated phone or voicemail number.
- Virtual audio and video team huddles where individuals can go wherever they want.
- Directs calls from particular contacts to your associated phone or voicemail number.
- The hot desking capability allows users to log into a shared desk phone and retrieve their own profile and voicemail.
- Personal folders access to keep conversations organized with personalized folder names and colors for quick reference.
Google Voice vs. RingCentral: Looking at the Pricing Plan
When deciding between RingCentral and Google Voice, the cost is an important factor to keep in mind. Read on to what each system has to offer:
Google Voice is an affordable option, with a free personal plan. If you require more features, their paid plans begin at only $10 per user, per month. RingCentral’s plans are slightly more expensive, beginning at $30 per user, per month. They do have a 14-day free trial, though, which is an excellent way to try before you buy.
So, which one is best for you? If you’re a solo entrepreneur or small business with a limited budget, Google Voice is certainly an option to consider. With their low-cost plans, it is simple to get started without needing to spend lots of money.
On the other hand, if you are an expanding company with higher-level communication requirements, RingCentral may suit you better. Its plans include a broad array of features, which include sophisticated call management and collaboration features. These features can make it easier to automate your communication processes and fit your growing needs.
Google Voice or RingCentral: Who can use what?
Google Voice is best for teams that are relatively smaller and require unlimited domestic call option and messages at a reasonable price, However RingCentral is more suited to companies that require VoIP, messages, team chats, video calls and more.
As Google Voice’s Starter plan accommodates $10 monthly per user rate and allows unlimited US calls and texting, it is affordable for small businesses. However, the high tier standard plans offer multi-level auto attendants and ring groups. RingCentral offers more advanced features than Google Voice such as advanced queuing rules, file sharing, breakout rooms in video meet ups etc.
Evaluating the best Communication system for your company
When picking a business phone system, your company can consider:
Company Needs:
Gauging your team size, technology, budget, and audience to understand your individual requirements is important.
Functionality:
Prioritize features into “must-haves” and “nice-to-haves.” Consult colleagues to ensure the chosen solution meets your needs.
Cost and Pricing:
Familiarize yourself with the pricing plan, such as base features, upgrades, and payment options. Set a budget to make a viable decision.
Customer Support:
Assess the support channels provided at each level of service, taking into account the support options and modes of communication provided.
By thoroughly weighing these considerations, you can make a wise choice and select a solution that suits your business requirements.
Improved Business Communication with Techloyce
As an official partner for RingCentral we can optimize how you connect with your business partners, team mates and clients. At Techloyce, we’re committed to assisting companies in integrating RingCentral’s cutting-edge communication solutions seamlessly. Our experience guarantees stress-free installation of cloud phones, team messaging, online meetings, and contact centers.
Professional RingCentral Consulting Services
To assist your business further, we provide budget-friendly RingCentral consulting services. Our experts will give customized product briefs and features to make you better equipped to make well-informed decisions.
Implement advanced features to streamline business
Our experts use interactive webinars, training videos, and detailed analytical reporting to help you get the most out of RingCentral. With our expertise, you can:
- Increase team collaboration and productivity
- Enhance customer engagement and satisfaction
- Increase business growth and success
The Takeaway
With the availability of latest communication solutions via advanced software such as RingCentral and Google Voice, your business can thrive and maximize operational efficiency. Whether you are a small business or a rapidly expanding one, opting for the right business communication mechanism can bring numerous business advantages. It can enhance clientele, improve team collaboration, help track projects and team work at every stage of the business cycle. Moreover, it can allow team leads to get a comprehensive picture of what is going on in each department.
RingCentral and Google Voice are two competent business communication servers but offer varying benefits to businesses. As RingCentral partner, we can help you make informed-decisions with regard to opting for the right communication solution that aligns with your business needs and goals, ensuring seamless integration, enhanced productivity, and cost-effective communication management.
Worried about enhancing your decision making with regard to a business call platform? Talk to our experts at Techloyce and level up your business communications.
