CRM is a tool that equips sales executives with the means to sell faster and efficiently. Among hundreds of CRM features, quotation and invoice creation are two of the most used ones by businesses, because they provide Sales Executive with insightful data on leads that help them in prioritizing sale qualified leads (SQL) and invest efforts in the ones that offer a high possibility of ROI and also ease the lead nurturing process.
Additionally, selecting the right CRM requires lots of consideration, this is why 40% of businesses switch CRM frequently, because for two reasons, either they do not have the required features or the interface was too complex to be used by everyone, especially by the sales executive. Therefore, by taking these concerns in mind Odoo has launched Odoo 14 Sales CRM. Unlike others, it contains all the essential applications that a sales department needs. Also, it offers easy to use interface that can be customized without the help of a developer.
Here in this article, we have provided a detailed overview of what challenges companies face if they don’t have CRM at both business and sales executive levels. Along with this, we have provided a detailed overview of Odoo 14, its features, and the benefits it offers to small, medium, and large-sized businesses (SMBs) and enterprises (SMEs). For more information on Odoo CRM customization, you can reach out to Odoo consultants for small and medium businesses at Techloyce.
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Why Do Companies Need Sales Software?
In 2021 the world has seen drastic changes in every field and industry, the notable change was the shift of consumers from brick and mortar to eCommerce. This trend has also shaken the manufacturer and service providers’ marketing and sales strategy.
It has also raised challenges for businesses especially in the form of keeping customer information updated, product cataloging, and synching customer information acquired by the marketing and support department with the central system so that sales executives can offer contextual services. Moreover, keeping track of manual efforts and mapping the progress of sale qualified lead (SQL) nurturing also becomes difficult. Another challenge faced by the sales rep is keeping track of sales activities e.g. calling clients, following up on invoice payment, and keeping status updated.
Now the key to customer acquisition is in offering contextual services which require central data-sharing, analysis, and deriving actionable insights from the metrics. This can only be made possible with CRM.
Also, it contains a workflow automation feature that one can use to automate marketing, sales, and customer support efforts to provide personalized services. Because of this, sales CRM is being widely used by the retail industry owing to its functionality and agility. For a quick quotation on Odoo integration reach out to Techloyce by filling this form.
What is Odoo 14 Sale Solution?
Odoo CRM offers a module that provides sale, purchase, inventory, and sale account management solutions. No matter where the lead came from e.g. shop, eCommerce store, or directly from the salesperson, one can easily create a new customer account with key details e.g. email address, contact, business location, etc. At the same time, one can create quotations by quickly enlisting the product details from the drop-down catalog feature. To make things easier, the salesperson can send a quotation either through email or print it for in-person queries.
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The best thing about it is, Odoo is an open-source solution that allows you to integrate third-party applications. Other than this, its dashboard provides a comprehensive overview of all active and paid invoices, along with the sale executive details, and the status of active and closed deals. You can customize the display setting with filters e.g. on the basis of the groups, sales executives, order status, and invoice payment date.
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Key Feature of Odoo Sales CRM
1. Order Management
Like we said above the Sales application empowers the sales rep with quick customer account creation and quotation generation. For this, you simply have to go into the navigation bar, click on the order option, and select a new customer from the drop-down menu. This will open up a new dashboard where you can either type in the information or select the details by typing the name of customers auto-saved in Odoo storage. Once you are done with filling the form, you can click on the ‘customer preview’ button, located at the top right corner. Unlike other CRM, it allows you to preview the invoice and modify the details before sending it to the customers.
2. Invoice Management
Another feature offered by Sales CRM is invoice payment. For this, you can utilize multiple Odoo payment methods e.g. PayPal, Authorize.net, etc that are pre-integrated in the system. For this to work, you have to enable the setting from the configuration. At the same time, you can change the payment gateway option.
Additionally, it offers an invoice customization option. But, you have to start from scratch by adding your company information such as logo, address of the company, contact details, etc. In case, customers ask for a refund, you can simply add a note in the credit option and copy the detail from the quotation tab.
3. Report
The last feature that Odoo 14 offers is the reporting of data in the form of visually rich graphs, charts, and bar graphs. Moreover, you can view the data by applying the filter of paid invoices, date and time, sale agents, etc.
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What Makes Odoo 14 Sale CRM The Best?
In addition to the custom quotation creation to online invoice payment, Odoo 14 offers lots of benefits. The first one is, the sales executive can send quotes with ease and track invoice payment history. Other includes:
- Comprehensive product, price, and quotation deadline management
- Virtual invoice payment through multiple payment gateways
- Down payment request and cash payment registration
- Support chat between sales reps and manager
- Customize report creation and forecast
- Quotation and email customization
- Tree view of SQL
Parting Words
While selecting the right ERP or CRM businesses have to go through several trials and errors. However, 11% of CRM users are dissatisfied with their CRM because it doesn’t contain desired features. Despite that, they are paying the heavy bill. Therefore, the key is to invest time in hunting for the right Odoo Consultant or Odoo partner that offers either technical or both functional and technical consultation like Techloyce. So that the CRM can become a lifelong investment that not only increases customer retention but also contribute to customer satisfaction and increase sale revenue. To know more on about CRM customization contact us today!
