Freshworks Integrations is Determined to Make things Work for Every Customer.
Freshworks creates easy-to-use sales and support software, to engage with and delight both customers and employees. It, the Freshworks CRM, is the parent company behind the suite of products which includes Freshdesk Freshworks, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.
The company’s suite of products are an affordable alternative to the expensive and bloated cloud software. These products are already a hit among small and midsized enterprises, where they function together to increase collaboration and help teams better connect, and communicate with their customers and co-workers.
It was founded in 2010 as Freshdesk and rebranded as Freshwork in 2017. The company is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany.
The company’s cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. Freshworks Integrations is out to grab more of the large companies with its Freshworks CRM for which they have raised an additional $100 million.
Freshdesk
This affordable customer support software empowers your support team to work collectively and resolve customer problems rather quickly. With freshdesk you can streamline all your customer information, categorize and assign tickets so that you never lose sight of them.
Collaboration between teams and departments becomes quick and efficient when you have team huddle where you discuss problems with experts and arrive at the best solution.
Multi-channel support such as email, phone, chat, social media and website are all accessible through a single platform.
Use Freshdesk’s built-in capabilities to automate repetitive tasks and save time. A self-service portal give customers the control to help themselves while saving time for your agents.
Helpdesk reports and metrics lets you gauge how customers feel about your helpdesk using real-time data. Reporting provides you with custom reports to measure and improve efficiency. Freshworks Consultant can help you customize your workflows, customer portal and agent roles as per the unique needs of your business.
Freshdesk offers five different plans that caters from start-ups to large enterprises. The most basic plan for getting started can be availed at $0 for unlimited agents. As you evolve and grow in size, you can switch to Blossom plan which is perfect for small teams and can be availed at $15/agent/month billed yearly.
Here the user will enjoy additional features such as automations, collision detection, helpdesk in-depth, SLA Management, on top of the basic ones. Similarly, $29, $49, $109 for growing teams, large teams and enterprises respectively. If you can’t decide which plan to opt for then Freshworks Partners are here to assist you.
Freshchat
Freshchat is a modern messaging software designed for teams who want to engage with product users and website visitors to ace their sales game and achieve customer success. Whether your focus is lead generation, customer engagement or customer support, freshchat has a messaging solution for every stage of the customer journey. It can also integrate with Freshdesk CRM with ease.
Your website is the prime source for all your conversions and revenue. However, content shock and attention scarcity are problems in real-time. Visitors are known to spend 6 seconds on a site and leave. Freshchat’s proactive, dynamic features such as bots and campaigns engage visitors to your website and make conversions happen.
Customer engagement is crucial to growth and sign-up doesn’t guarantee successful users. Freshchat Integration is designed to drive uncertain customers into engaged users with the help of customer engagement techniques such as in-app messages, email campaigns, user segmentation, campaign insights etc. Last but not least retain users with customer support tools offered by Freshdesk application in Freshworks Integrations.
Freshsales
Freshsales offers a smarter way to close deals by keeping your sales team in the loop and reaching out to prospects at the right moment across every channel. This is made possible by using built-in phone and email for sending out targeted emails to prospects, finding the best sales leads, getting smarter with real-time alerts on email and managing sales pipeline better.
By consulting Freshworks Partners you can avail multiple Freshworks CRM Integration options along with third-party applications to optimize the sale pipeline. Freshsales Suite is giving a 21-day free trial. Customers can also choose four different plans i.e. at $12, $25, $49, $79 according to the unique needs of their business.
Freshservice
Freshservice offers modern yet easy-to-use IT support that will streamline your IT service and manage internal requests from your employees. Freshservice is designed to quickly respond to employee questions, thus increasing agent productivity, automate internal processes, gain complete visibility into how your configuration items are connected to your business, keep your team updated on the key metrics so they know how they are performing and improve employee experience by avoiding tickets for common scenarios.
With the help of Freshworks Consultant and Freshworks Integrations at Techloyce, you can get your Freshworks CRM customized to support your unique sales pipeline needs and empower sales & support agents with the best tools to work efficiently.