In the digital arena, it is important to offer customers in-time support and customer care so that they stay retained. There are various business KPIs that link with the support that you offer your customers. Today, everyone is busy, and customers will come to your customer care and support representatives only when they are unable to resolve some issue themselves. The next thing is to be there for your customers when they need you. In-time customer support is the way to satisfy such customers and retain them. Odoo ERP support & maintenance can be your choice if you are looking for tools and technology that can play a role in implementing your customer support strategy.
The Odoo Support Ecosystem: Beyond the Basics
Managing customer support is not so easy. Realizing this fact, Odoo offered various customer support features for its users. Imagine an environment where skill is a continuous companion, troubleshooting is an art form, and user experience is carefully chosen. Within the complex Odoo support ecosystem, users do more than just look for answers; instead, they set out on a path of ongoing development, assisted by an exceptional support structure that guarantees each exchange is a step closer to becoming an expert in Odoo’s many features.
Odoo Support & Maintenance Features
Coming towards the Odoo customer support features for which people across the world prefer this platform for better customer relations.
Help-Desk Ticketing System
Whenever a customer comes with a question, query, or issue, it has to be resolved as quickly as possible. So, support representatives manage and maintain these issues from the customer side in the form of tickets. Thereafter, these tickets are sent to the concerned department. From there, these tickets are sent and assigned to the person who can resolve them. When the issue is resolved, the ticket is reported to the management and confirmation is received from the customer side regarding this ticket. Amazing! Isn’t it? Odoo offers this help desk ticketing feature so that customer care and support representatives can manage customer queries in a much better way.
Multi-Channel Support
Today, customers do not come from a single channel with their queries rather they can come from all touch points that you are providing them, and if not providing, you must provide them. Receive support queries from websites, emails, social media etc. Odoo support features enable you to not only receive support requests from multiple channels but also manage them seamlessly.
Automated Ticket Routing
When tickets are created, they need a timely response so that the customer stays satisfied. Odoo support and maintenance features enable automated ticket routing that saves your effort to manually do that hassle.
Knowledge Base
With the use of Odoo’s Knowledge Base functionality, users can easily access important information including articles, tutorials, and FAQs. It functions as a centralised repository. By giving consumers a self-service platform to find solutions on their own and lessen reliance on support teams, it expedites problem-solving. The Knowledge Base increases user autonomy and makes for a more effective and knowledgeable customer assistance experience with its simple navigation and frequently updated material.
Live Chat Integration
By facilitating real-time communication between users and support professionals, Live Chat Integration in Odoo revolutionises customer service. This feature guarantees prompt responses to inquiries, promotes a personalised customer experience, and makes fast problem resolution possible. Businesses may interact dynamically and interactively with their audience by integrating live chat capabilities into the Odoo platform. This will improve customer satisfaction and foster better relationships.
Customer Portal
Odoo’s Customer Portal is a user-friendly portal that gives users the ability to self-serve. Users can view pertinent information, check the status of requests, and manage their support issues autonomously through this site. Improving transparency, cutting down on response times, and encouraging a sense of independence all help to improve the overall customer experience for users of the Odoo ecosystem.
Customer Feedback Mechanism
Customer feedback is one of the most important factors that play a role in improving customer support and customer care services. All that you need to do is manage this feedback and monitor all channels from where you get customer feedback. Also, customer support touch points can be your customer feedback resource points as well. Odoo ERP Support offers a customer feedback mechanism so that you can extract what customers demand and improve product value. This product value has a direct impact on customer support queries. When product value is improved, fewer issues and complaints get registered.
If you are looking for a SaaS retailer to offer Odoo ERP support & maintenance, then consult with Techloyce experts now. They offer not only Odoo consulting services but also integration, training, and maintenance services.
