Unlike business-to-customer relationships, B2B follows strict regulations and protocols when it comes to business relationship cultivation and management. Since B2B relations are based on contracts that are usually spread over months or years, therefore having a CRM that helps in maintaining, tracking, and monitoring every customer relationship becomes essential.
In addition to business relationship management, many things needed to be considered such as long sale cycle management, issue tracking, web chatting, and flexibility of the system that not only enhance the scalability but also provide 24/7 support. And, in this regards Zendesk has been proven to be one of the best customer support solutions. Moreover, it can integrate with several CRMs including Zoho CRM, Odoo, SugarCRM, and monday.com, etc. This makes it highly flexible and reliable.
Here in this piece, you will find top features that make Zendesk the best support application. Along with key features of Odoo Zendesk Integration, monday.com Zendesk integration, Zoho CRM integration, and SuitCRM integrations. To get more information on Zendesk, feel free to reach out to Techloyce. We have a pool of certified Zendesk Consultants to provide comprehensive customization to match your B2B and B2C support needs.
Read: Businesses Tightening the Reins on Customer Support As A Post COVID Approach with Zendesk
What Makes Zendesk The Best Support Software?
Among many customer support applications, Zendesk has been recognized by many for offering comprehensive support to the business-to-business relationship, as well as B2C. Since maintaining a relationship with businesses requires a lot of communication, therefore, Zendesk offers a ticketing system that makes project tracking, issue monitoring, and scaling super easy. In addition to this, you can use its messaging, live chat, and voice feature to interact with clients. In any case, if you are not available then you can enable the answer bot feature to resolve client queries automatically. But, there is a catch, it leverage information from a knowledge base, therefore, the scope of queries answer is limited.
Hold on! Another best thing about the Zendesk is, it is GDPR compliant. This means you will get information and security, unlike Zoho and Odoo CRM. Since business-to-business relationships are spread over months, therefore, revenue prediction and campaign success tracking become highly essential, and with Zendesk, you can manage everything from availability to customers, and complaint to issue auditing. Lastly, with reporting & analytics, you can create comprehensive reports that highlight and presents everything visually that require zero to non-data analysis skills.
What Features Zoho Zendesk Integration Offers
Zoho CRM is one of the complete suites available in the market that offers a wide range of applications for every business operation.
- Unlike Zendesk, Zoho goes beyond then availability management. It offers comprehensive access and permission control feature that is not available in Zendesk. Moreover, it provides calendar management and synchronization feature, that allows you to schedule reminders and appointments.
- Additionally, the integrations offer comprehensive call management and conversion tracking features, so that you can efficiently track the progress and audit issues. Not only that, by using the Zoho billing and invoicing feature you can send multiple invoices in multiple language support and receive payment in local currency.
- With Zoho Zendesk integration, you can create and manage complete Sales pipelines and forecast revenue. Additionally, it offers a client portal, data import & export feature that makes project mapping easy. And real-time analysis provides an executive view of what is happening and tracks the project’s progress.
Learn More: Improve Your After-Sale-Customer Services With Zoho CRM
What Features Odoo Zendesk Integration Are Provide by Techloyce
Just like Zoho, Odoo CRM is also recognized as one of the best systems that offer integration with over 54 build-in applications. In addition to this, it offers an open-sourced system that integrates with third-party applications as well. However, with Odoo Zendesk integration, you can enjoy a wide range of features that are not mentioned in Zoho, such as
- AB testing is one of the best features that allow you to compare designs and strategies. In addition to this, it offers account reconciliation, authentication, and activity management.
- Moreover, with the auto quote, billing, and lead distribution, you can save a considerable amount of time on recurring tasks and also charge your clients hourly billing. Besides, mobile payment with multi-currency support makes payment super easy. And, with Odoo you can efficiently manage online booking and cancelation.
- Since B2b relations are highly formal and based on bulk products or services, this makes tracking difficult. Hence with integration, you can manage assets and budget simultaneously along with batch processing with the help of CPAs.
- In addition to accounts, you can also create custom invoices, websites, and landing pages, along with a contract with a drag and drop feature. Also, you can create a custom application with the help of custom development.
- Lastly, with Odoo’s detailed analytics & ROIs, you can forecast accurate revenue, along with comprehensive data extraction, import, and export data from multiple platforms. Besides, you can present data with a wide range of visualizations.
What Features SugarCRM Zendesk Integration You Can Avail
When it comes to SugarCRM, Zendesk integration opens up a wide range of opportunities.
- The first thing is it offers comprehensive calendar management, where you can set reminders and synchronize every appointment with google calendar. In addition to this, you can manage calls, create and manage contact databases.
- Secondly, the integration allows you to create B2B-centric email marketing, that automatically tracks and captures leads, and distributes effectively. Along with this, opportunity management through customer pipeline creation is one of the best things, that also helps in sales forecast with detailed accurate revenue.
- Lastly, Zendesk and SugarCRM integration is comprehensive customer support. And, the internal communication channel makes collaboration super easy.
Also Read: Customer Service And Customer Experience, Not The Same Side Of A Coin
What Features monday.com Zendesk Integration Is Offered In Our Product
Lastly, we have Zendesk integration with monday.com on our list. The reason to put it on the last is that monday.com is one of the best applications available in the market that offers multiple projects, tasks, events, and campaigns management easy. Since B2B sales a company has to manage and cater to a wide range of clients, therefore, monday.com integration is highly recommended. Some of the features the integration offers are:
- First, it allows B2B business in activity planning and backlog management, unlike in Zoho CRM and Odoo.
- Secondly, it provides a CMS feature that makes editorial calendar creation easy. And, with the help of an integrated and shared calendar, one can manage clients without missing any deadline. Moreover, you can efficiently manage conflicts.
- The third thing the integration offers is lead management and pipeline optimization. Along with this, you can also automate billing and invoicing tasks.
- Since monday.com is a GDPR compliance and efficient project management application, it makes idea management easy. Moreover, your information and data remain secure, which you can access virtually from anywhere.
- Lastly, just like Zoho CRM, Odoo, SugarCRM, and monday.com, you can manage data, analytics, ROI, and KPI efficiently.
