VOIP CRM integration – VOIP Service for Call Center

voip

This is a useful application for call center to have a Click-2-Dial functionality for Microsoft Dynamics CRM. Also it provides the functionality for maintaining call histories and call notes.

This application is very easy to use. It has an administration settings view, where administrator can set credentials for SIP-Gate Caller API. All users can have different credentials for making calls. Its use is very simple, just install this and configure credentials, then it is available for use in all entities of Microsoft Dynamics CRM.

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